Getting started

Triagely turns every bug report, feature request, and support email into one tidy list of tickets — grouping duplicates and ranking them so you know what to fix first. Setup takes about five minutes.

1. Create your account

Sign in at https://www.triagely.net/login with a magic link or Google. Nothing to install.

2. Create a project

A project is one product or app — add more later from the workspace switcher.

  • Name — required (e.g. "Acme App").
  • Description — optional, but worth it: the AI reads it to write sharper ticket titles and prioritize better.
Screenshot: the "Name your project" step during onboarding, showing the Name and Description fields.

3. Connect a feedback source

Feedback reaches Triagely three ways — turn on as many as you like.

Email forwarding

Forward your support inbox (Gmail, Outlook, a shared mailbox…) to your project's address and Triagely triages it for you — usually the fastest way to get real feedback flowing. Your address is in Settings → Email forwarding (your-token@inbound.triagely.net).

→ Full setup guide — step-by-step for Gmail, Outlook, iCloud, Zoho, and more.

Feedback widget

Paste one <script> before </body> and a feedback button appears in the corner — no other code:

<script src="https://www.triagely.net/widget.js" data-key="tgly_pub_xxxxxxxx" defer></script>

Grab your snippet in Settings → Feedback widget, where you can also limit it to your domains, restyle the button, and rotate the key. The public key (tgly_pub_…) is browser-safe — not your secret API key.

API

Send feedback from your own forms or backend:

curl -X POST https://www.triagely.net/api/feedback \
  -H "Authorization: Bearer tgly_..." \
  -H "Content-Type: application/json" \
  -d '{"message":"Love the new update!"}'

Create a key in Settings → API keys (tgly_…, shown once — copy it then). Body fields:

Field Required Notes
message Yes The feedback text (up to 5,000 characters).
email No Who sent it.
name No Their name.
url No The page or context it came from.

Returns { "ok": true } instantly; the AI sorting runs in the background.

4. Pick a plan

Your card is added up front but isn't charged until the trial ends, and you can cancel anytime. Choose on the Plan step or later under Billing — see current pricing.

5. Watch it work

Triagely sorts feedback as it arrives:

  • Tickets — the deduplicated, prioritized list to work from.
  • Feedback — every raw message and the ticket it joined. Borderline forwarded emails wait in Needs review.
Screenshot: the dashboard Overview with ticket counts and the High Priority / New Tickets panels.

Stuck? Email contact@triagely.net — happy to help.