Forwarding support email

Forward the support email you already get and every message becomes a triaged ticket. Set it up once — your own inbox is untouched, forwarding just sends a copy.

How it works

  1. Your project has an inbound address: your-token@inbound.triagely.net.
  2. You add a rule in your mail app that forwards support mail to it.
  3. Triagely filters out the noise (auto-replies, newsletters, spam) and turns the rest into ranked, deduplicated tickets.

Step 1 — Find your address

Settings → Email forwarding shows your address with a copy button:

your-token@inbound.triagely.net

It's stable and not a secret — share it freely. You'll need it in Step 3.

Settings → Email forwarding: the project's inbound address with a copy button, and the accepted forwarding address field below
Settings → Email forwarding — your inbound address, and the accepted forwarding address you'll set in Step 2.

Step 2 — Turn it on (required)

In the same place, enter the address you forward from (e.g. support@yourcompany.com).

⚠️ Email stays off until you do this. Triagely only accepts mail originally sent to an address you've listed. Empty = nothing comes through — the #1 reason forwarding "isn't working."

Step 3 — Add a forwarding rule

Find your provider below. Menu names shift occasionally, but the path holds.

Gmail / Google Workspace

  1. Gmail → gear icon → See all settings → Forwarding and POP/IMAP.
  2. Add a forwarding address → paste your …@inbound.triagely.net address → confirm.
  3. Verify it. Gmail emails a confirmation code + link to that address. Find it on your Feedback page under Mail verification, then enter the code (or open the link) back in Gmail.
    • It isn't instant — give it 1–2 minutes and refresh the page. Works before or after Step 2.
  4. Choose Forward a copy of incoming mail to your Triagely address, and save.
Gmail's Forwarding and POP/IMAP tab with the Triagely address added and 'Add a forwarding address' button
Gmail's Forwarding and POP/IMAP tab.

💡 Forward only your support mail — not your whole inbox

Forwarding everything floods your board with personal and automated mail. Forward selectively with a filter instead:

  1. Settings → Filters and Blocked Addresses → Create a new filter.
  2. In To, enter your support address → Create filter.
  3. Tick Forward it to → your Triagely address.

Works for aliases too — support@, help@, or a you+support@gmail.com address: filter on the alias and only those messages forward. Everything else stays put.

Gmail's filter criteria form with the support address entered in the To field
Filter step 1 — set To to your support address, then Create filter.
Gmail's filter actions with 'Forward it to' ticked and the Triagely address selected
Filter step 2 — tick Forward it to and pick your Triagely address.

Confirmation still not under Mail verification after a few minutes? Email contact@triagely.net and we'll help you with it.

Outlook.com / Microsoft 365

  1. Outlook web → Settings → Mail → Forwarding.
  2. Enable forwarding, enter your …@inbound.triagely.net address, keep Keep a copy of forwarded messages on, and save. No confirmation step.

Shared mailbox or tighter control? A 365 admin can add a mail flow rule (Exchange admin center → Mail flow → Rules) to redirect or BCC support mail to the address.

Apple iCloud Mail

  1. icloud.com → Mail → gear/Settings → Preferences → General.
  2. Tick Forward my email to, enter your …@inbound.triagely.net address, keep a copy, then Done.

iCloud forwards everything, so it's best for a support-only inbox.

Zoho Mail

  1. Settings → Mail Accounts → your account → Email Forwarding → Add Email Address → your …@inbound.triagely.net address.
  2. Verify it. Zoho emails a confirmation code; find it under Mail verification on your Feedback page (wait 1–2 min, refresh), then enter it in Zoho.
  3. To forward selectively, use Settings → Filters rather than forwarding everything.

Any other provider

  1. Open your provider's forwarding or filter/rule setting.
  2. Set your …@inbound.triagely.net address as the destination.
  3. Prefer a filter so only support mail forwards.
  4. If asked to confirm the address, find the code under Mail verification on your Feedback page (wait 1–2 min, refresh — it isn't instant).

Step 4 — Test it

Email your support address from another account. It should hit your Feedback page within a minute, then become a ticket.

Troubleshooting

  • Nothing showing up? Check Step 2 — the forward-from address must match where mail is originally sent (not your personal address). Use a fresh message, not a reply to an old thread.
  • Some emails never arrive. By design: auto-replies, newsletters/list mail, and spam are dropped so they don't clutter your tickets.
  • Something's in "Needs review." Triagely wasn't sure it was real feedback (e.g. a brand-new sender). Approve or dismiss it there — and optionally trust that sender going forward.
  • Attachments are ignored for now, and very large emails (several MB) may be skipped.

Need a hand? Email contact@triagely.net.